If you ordered a product from our website, www.lostenterprises.eu, we have a 30-day return policy. Here's what you do:
- Send us an email to email@example.com and we will issue a returns authorisation
- You will have to pay the shipment cost returning the product to our European/UK Distribution Centre and please send by trackable postage paid to Lost Enterprises Europe, Action West, Lower Union Road, Kingsbridge, Devon UK TQ7 1EG.
- Please mark all items as "RETURNED GOODS"
- Lost Enterprises Europe will not be responsible for damage or loss in transit.
- Please return the product in the original, unmarked packaging including all items that were included in the original package.
- Please note: If your order qualified for Free delivery and the Value of the returned items means the retained items no longer qualify for the free delviery offer - the orginal delivery cost will be deducted from the refund amount.
- Once we receive your product and have checked it we will confirm to you by email and issue a refund within 10 working days via the original payment method.